FAQs
Frequently Asked Questions
General Questions
- What is Katone? Katone is a premium apparel brand specializing in drop shoulder tees with unique designs and minimalist aesthetics.
- Where are your products made? Our products are cut and sewn in Los Angeles using high-quality cotton for exceptional comfort and durability.
Ordering
- How do I place an order? Simply browse our online shop, add items to your cart, and proceed to checkout.
- Can I modify my order after placing it? Please contact us at support@katoneapparel.com as soon as possible. We’ll do our best to accommodate changes if your order hasn’t been processed yet.
Shipping
- Do you ship internationally? Unfortunately, no.
- How long does shipping take? Delivery times depend on your location and selected shipping method. Estimated delivery times are displayed at checkout.
Returns & Exchanges
- What is your return policy? We accept returns and exchanges on unworn, unwashed, and blemish-free merchandise within 14 days of receiving your order. For more details, visit our Return Policy page.
- How do I start a return or exchange? Contact us at support@katoneapparel.com with your order details to initiate the process.
Products
- What materials are used in your shirts? Our shirts are made from high-quality cotton that is thick, heavy, and breathable, ensuring comfort and durability.
- Are your designs limited edition? Our designs are potentially limited runs, so be sure to grab your favorites before they’re gone! We will be giving updates on styles via email throughout the year, so sign up for our newsletter to not miss out!
If you have any additional questions, feel free to reach out to us at support@katoneapparel.com.